All we want is to see our customers satisfied and happy

WE GUARANTEE 100% OF REFUND OR EXCHANGE!

You can request for return or exchange up to 30 days after receiving the products!

It's easy and fast, just send an email to contact@adoromar.com.br

requesting a return or exchange for other product, If you can, please show us what product or size do you want to exchange

EXCHANGES

The need for exchange must be communicated to the company by e-mail

The communication of exchange must occur within 30 (thirty) days, counted from the receipt of the product. If this period has expired, the customer's right to make the exchange will be terminated, and the decision to accept the exchange will be made by ADORO MAR.

Since the right of exchange has been confirmed and authorized by the official communication of ADORO MAR, the customer must send the products under the following conditions:
- Forward the order with all documents received;
- The product must be new, with no traces of use or washing;
- The product label must be intact and affixed to the part.

Once we receive the return, our Quality Control Department will perform an analysis to confirm the above conditions.

If the product passes through the analysis, the exchange will be made, and ADORO MAR will forward the new product to the customer, through the post office.

The exchange can be granted by ADORO MAR with a code if discount to a new purchase in to the website, this code will include the amount paid to the returned products + new shipping cost (you will not pay the new shipping) - the discounts received by at original order.

It is important to note that we do not exchange products that have odor, misuse or modifications and that are not labeled.

You will Ship your package prepaid and insured

 

 

REFUND

The refund will be made on credit cards used during the purchase

The customer will only be entitled to a refund if he complies with the quality analysis requirements of the returned products listed in the RETURN policy mentioned above.

The refund will be made within 7 (seven) days after approval of quality analysis.

In accordance with the policy of the credit card companies, the amounts refunded on the credit card may take up to 60 (sixty) days to appear on your credit card bill.

Graciously
ADORO MAR TEAM